Quick question: I work the front desk in a family practice using Athena, and I’m looking for a short 6–8 week evening course to sharpen EHR scheduling, insurance verification, and patient intake scripting. Has anyone tried a community college CE or an online certificate that felt practical without being too pricey? I want something I can apply right away to help welcome patients smoothly and route urgent calls appropriately to our nurses.
I liked ed2go’s 6-week ‘Electronic Health Records’ — evening-friendly, practical for Athena scheduling/intake; pairs with ‘Medical Insurance’: https://www.ed2go.com. Budget cap?
Building on @k_smith76, ask your manager to enable athenahealth University — the on-demand “Front Office/Scheduling” track is free for customers and you can knock out a module each evening, then practice in your sandbox the next day. For the insurance/triage piece, NAHAM’s Patient Access Essentials fits a 6–8 week pace and is very applied: https://www.naham.org/page/PatientAccessEssentials. If you’ve got a budget cap, say under $300, I can point you to a community college CE that pairs well with it.