I’m planning next month’s 20-minute lunchtime sessions and want to target one or two high-impact skills — thinking call triage note-taking, cleaner dictation with Dragon, or smarter Outlook rules. If you’ve run a short exercise that improved clinic letter turnaround or reduced errors (even by 10%), what did you do and which tool or template helped it stick?
I’d run a 15-minute SBAR triage drill, @OP: play 3 sample calls, have them jot on a one-page SBAR sheet, then create a Dragon Auto-Text to drop that skeleton into the EPR — it’s ‘speed‑dating for calls’ and cut our letter errors about 12%. If Dragon’s spotty, swap in an Outlook Quick Step plus a pinned OneNote SBAR page. Do you have sample audio, or want mine?
Building on @t_howard34, try a quick “pre‑flight dictation” drill: create one Dragon Auto‑Text with four fields (Reason, Findings, Actions, Safety‑net) and have folks fill it using “next field” by voice while timing a sample; it cut our rewrites and nudged same‑day letters up. If Dragon’s laggy, the same template as Word Quick Parts works almost as well. Are you on Dragon Medical or standard?
, chasing stray dictations drives me nuts — try a 20‑minute Outlook Quick Steps sprint, @OP: one button named ‘Clinic letter — due 48h’ that stamps [Clinic Letter] in the subject, assigns a red category, sets a 2‑day follow‑up, and moves it to a ‘To‑Dictate’ folder. End with a 3‑minute drill where everyone runs it on three real emails and checks Tasks view; it bumped our turnaround by about 15% just by making the queue visible. If IT locks down rules/Quick Steps, a tiny Word Quick Part for ‘Reason | Findings | Plan | Safety‑net’ is a decent fallback — want the steps?