And i’m mapping out Q2 CE hours for our front-desk team to tighten coordination and patient flow, not just check boxes… We budget 8 hours per person in April and work in eClinicalWorks; if you’ve seen measurable gains in scheduling accuracy, prior auth turnaround, or EHR inbox management from a specific course or certificate, which ones were worth it?
We got the most lift by using 3 of those 8 April hours to overhaul eClinicalWorks Task Templates + Jellybean filters for prior auth and inbox triage — , the inbox chaos drives me nuts — and we enforced default owners and 24–48h due dates. > and work in eClinicalWorks; if you’ve seen measurable gains in scheduling accuracy, prior auth turnaround, yes — once the templates were required with a couple mandatory fields, our prior-auth cycle shrank and fewer messages fell through. Do you assign a single owner per auth type or rotate it?
Quick win for scheduling accuracy: spend 2 hours in eClinicalWorks University’s Scheduling & Resource Management, then run the eBO ‘Appointments by Status’ and no‑show trend reports to tweak overbook rules and reminder timing — felt like tightening the bolts on a conveyor belt. For a certificate that moved the needle on insurance verification handoffs, NAHAM’s CHAA modules were worth it: https://www.naham.org/page/Certification. Do you have Messenger turned on for text reminders, or are you using calls only?