before our 2014 EHR go-live, we used those bright pink “While You Were Out” pads and a red paper clip on the chart to guarantee call-backs within 2 hours — simple, but it kept patients informed and happy… What old-school trick did your desk rely on to keep communication smooth?
We kept a spiral-bound call ledger at the front desk — every message got initials + time, and a single green swipe when closed; if a line wasn’t “green by 1,” I’d park the chart on the provider’s keyboard as a nudge — clunky, but it beat sticky notes. @Alina did you ever use the carbon-copy message books?
Piggybacking on @s_mccoy92, we clipped a mini dry‑erase “due by” tag to each chart and, if it passed, dropped it into a bright red “no chart sleeps over” tray that blocked the label printer — hard to ignore. Only caveat: the markers died fast, so we kept preprinted time sticky notes as backup. Anyone else run a ‘no chart sleeps over’ rule?