PAA dates to 1996, and our clinic’s fastest fill tool is a standby list we refresh every 30 minutes — what nickname do you use for that list, and do you keep it in your EHR or on a secure spreadsheet?
We call it ‘Quick Fill’ in the EHR waitlist; 15-minute refresh beats 30 here.
But nickname is “Hot Seat” in Epic; the tweak that boosted fills was tagging patients “text-ready” and bulk texting the top 5 when a slot opens — first confirm gets it, then we auto-bump the next five. Small caveat: during downtime we flip to a locked SharePoint sheet mirrored daily; @amelia_c89, have you found 20-minute sweeps cut noise better than 15?