Today at 8:14 a.m., our fax delivered a 9-page record as pages 1, 3–9, and a perfectly blank ‘2.’ Cue me verifying the request scope, documenting the gap in the log, and calling for a resend of exactly one page without revealing anything sensitive — who else plays detective to keep data accurate and locked down when the machines improvise?
For a ‘blank 2’ at 8:14 a.m., I request secure-portal resend; do you log sender page counts?
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I keep a quick “page-missing” template that says, “Please resend page 2 only, reference ticket ####,” and I ask them to turn off “skip blank pages” on their scanner — low-contrast notes get ghosted as ‘blank.’ @eroberts04 do you attach a ticket number to your resend requests?
On a ‘1, 3–9, blank 2’ like your 8:14 a.m… special, I compare the fax banner’s “9 pages” to the TIFF count; if it’s short, my rule kicks an auto-reply and routes a one-page resend task. Then I stay on the line to watch the single TIFF hit the queue so we don’t spawn a duplicate ticket. @eroberts04 have you tried OCR to ignore pages that say “intentionally left blank”?